Reference

Terms That Cover Your Account on apk7d

Before you open an account or make a deposit through DANA, OVO, or GoPay, these terms set out exactly what we expect from you and what you can expect from us.

Account eligibility applies by regionDANA, OVO, GoPay coveredWallet verification requiredOne account per personTerms updated via this page
apk7d Terms That Cover Your Account on apk7d
HOW WE HANDLE YOUR DATA

Account Security and Data Retention Under These Terms

Security and data handling are part of these terms, not a separate afterthought. Here's what we actually do, so you know what you're agreeing to when you create an account and link your e-wallet.

Wallet Data Handling

Your DANA, OVO, or GoPay number is stored solely to match deposits and withdrawals to your account. We do not share wallet identifiers with third parties outside of payment processing.

Account Security Steps

Login is protected by OTP verification to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we suspend the account while we investigate.

Data Retention Period

Account records — including deposit and withdrawal history — are retained for as long as required by applicable rules in your region. Closed accounts retain transaction logs for the legally required period.

Requesting Changes or Deletion

To request a correction to your account data or ask about deletion, contact us via email with your registered wallet type and account ID. We handle each request in line with local law.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms isn't clear, or you think a decision about your account was made in error, reach out through one of the channels below. For wallet-related disputes — particularly DANA, OVO, or GoPay transactions that appear on your statement but not in your account history — live chat gets the fastest resolution because our team can pull the transaction log in real time. Players in Batam and across Indonesia use the same support channels.

Live Chat Available directly inside your account dashboard. Start a session, quote your account ID, and describe the specific term or transaction you want clarified.
Email Support Send a detailed message including your registered wallet type — DANA, OVO, or GoPay — and the date of the action you want reviewed. We respond to each case individually.
Help Centre Our help section covers account verification steps, wallet linking, and common terms questions. Check there first; it resolves most queries without waiting for a reply.

Common Questions About These Terms

These are the questions we see most often about how our terms work, what your rights are, and how account decisions get made. If your question isn't here, live chat is the fastest way to get a direct answer.

Access depends on whether use is lawful in your specific region. These terms apply only where local law in eligible areas permits — check your local rules before registering.

We update this page when terms change. Continuing to use your account after an update counts as acceptance. We recommend checking this page if you notice a change in how something works.

Withdrawals are paused until the names match. Contact live chat with your account ID and wallet details; our team will walk you through the correction process before releasing funds.

No. These terms allow one account per person. Duplicate accounts are suspended on detection and may result in a permanent ban. Contact support before opening a second account for any reason.

Open a live chat session, share your account ID, the wallet used — DANA, OVO, or GoPay — and the exact date and amount. Our team checks the payment log and responds with a resolution path.

Send an email with your registered wallet type and account ID stating what you want changed or deleted. We handle every request according to applicable local rules in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.